At Shantha Motors, customer satisfaction is our priority. We have served Sri Lanka since 1993 and stand behind the quality of every product we sell. This policy outlines your rights and our obligations regarding returns, refunds and exchanges for both online and in-store purchases.
01. Your Right to Return
You may return most items within 7 calendar days from the date of delivery (online orders) or purchase (in-store). To qualify for a return:
Condition
Item must be unused, uninstalled and in original condition
Packaging
Original labels and accessories must be intact
Proof
Order number or receipt must be provided
Eligibility
Must not be on the non-returnable list
⚠️ Motorcycle parts that have been installed, modified, or show signs of use cannot be returned under any circumstances.
02. Non-Returnable Items
03. Damaged or Wrong Items
We take full responsibility if we send you a wrong or damaged item. If this happens, please follow our rapid response protocol:
Step 1
Contact us within 48 hours of receipt
Step 2
Send photos of damage via WhatsApp
Step 3
Free collection & replacement sent
Step 4
Full refund if stock unavailable
04. How to Return an Item
Contact Us
WhatsApp or email us with your order number and reason for return.
Get Approval
We will review and confirm eligibility within 1-2 business days.
Send the Item
Pack securely and send to No 51, Courts Road, Mawanella, Sri Lanka. Keep courier receipt.
Inspection
We inspect the item within 2 business days of receiving it.
Refund Issued
Approved refunds are processed within 7-14 business days.
05. Refund Methods
| Method | Timeline | Target |
|---|---|---|
| PayHere (Card) | 7-14 business days | Original card |
| Bank Transfer | 3-5 business days | Original account |
| Cash (In-store) | Immediate | Cash refund |
| COD Orders | 3-5 business days | Bank transfer |
6. Exchanges
We offer exchanges for wrong size, model compatibility, or manufacturer defects within 7 days.
7. Warranty
Manufacturer warranties vary by brand. We liaise with manufacturers on your behalf for all claims.
No 51, Courts Road, Mawanella, Sri Lanka
+94 77 410 5627
shanthamotorspvt@gmail.com
Monday – Saturday: 8:00am – 6:00pm | Sunday: 8:00am – 5:00pm | Poya Days: Closed